Project Overview
Our team collaborated with the world’s largest multi-level marketing company to enhance their digital and eCommerce platform. Operating in over 100 countries, the client sought to transform their platform to improve partner and user experiences, as well as enable better reporting capabilities across sales and marketing functions.
Client Background
The client operates through a unique multi-level marketing framework, serving as the manufacturer and distributor of a wide range of products in the nutrition, beauty, personal care, and home categories. With a global presence, they rely on their digital and eCommerce platform to facilitate sales and support their vast network of partners.
Challenge/Opportunity
The client faced several challenges during the upgrade of their digital and eCommerce platform. Delays in the early phases of the program, stemming from the finalization of high-level business and technology architecture, resulted in a compressed timeline for solution design, build, and rollout across different markets. Additionally, the client struggled to allocate internal business and IT staff to align with program needs, prompting them to seek a secondary platform for on-demand talent.
Our Solution
Our team stepped in to address the client’s challenges by providing a comprehensive solution. We conducted a rigorous partner selection process, identifying three pre-vetted service providers to fulfill various requirements. Through a short-term pilot contract, we demonstrated our ability to deliver results, leading to an extended partnership for the remaining phases of the program.
Results and Impact
By leveraging our services, the client successfully kept the program on track and contained project overruns. They were able to avoid costly financial implications associated with missing resource commitments under a fixed-price contract with a major system integrator partner. Most importantly, the client delivered the desired outcomes promised in the program’s business case, ensuring the success of their digital and eCommerce platform transformation.